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The CQC - when writing a report following an inspection may list actions it wants the providers to take; if there is a breach of the Regulations (ie of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014)), the issue will be highlighted as a “must” on Page 2 and the dentist has to provide an action plan within a specified timescale. However, if the issue needs addressing, but is not urgent, it will appear as a “should”.

The list below was gleaned from 125 CQC reports published on its website between 4th January and 11th February 2016; it is not exhaustive (and may contain duplicates!) and shows a snapshot of the issues found in a proportion of the 1,000 or so practices the CQC is aiming to inspect in 2015/16.

BDA members can refer to the CQC part of our website - and “Extra” or “Expert” members can contact the BDA’s compliance team to discuss any CQC-related issues/concerns they might have on (0207) 563 4567 or on This email address is being protected from spambots. You need JavaScript enabled to view it.

  •   Ensure availability and checks of all medicines in line with BNF and Resus Council

  •   Record in the patients’ dental care records and reason/quality of X-ray

  •   Ensure practice is compliant (IRR) 99 and (IRMER) 2000

  •   Undertake CPR training

  •   Ensure all staff receive necessary training and performance appraisals

  •   Process in place for recording accidents

  •   Protocols for dental records in line with FGDP

  •   Establish a complaints process

  •   Equipment is safe for use and used safely

  •   Processes that make sure that people are protected from abuse

  •   Ensure sufficient numbers of suitably qualified staff

  •   Establish system to assess, monitor and mitigate risks

  •   Seek views of patients and show how they are taken into account

  •   Training, learning and development needs of staff

  •   Audits are undertaken at regular intervals & results shared with staff inc

    radiography, infection control & dental care records

  •   Review conscious sedation protocols & audits ('Standards for Conscious Sedation in the Provision of Dental Care 2015')

  •   Review infection control procedures & protocols in line with HTM 01-05

  •   Ensure decon equipment is safe & effective

  •   Ensure waste is stored securely & disposal is in line with (HTM 07-01)

  •   Undertake Legionella risk assessment

  •   Ensure practice has written waterline management scheme

  •   Review policy COSHH storage

  •   Ensure staff know about infection prevention control

  •   Establish system to assess, monitor and mitigate risks

  •   Review systems to seek & act on patient & staff feedback

  •   Review staff awareness of MCA

  •   Ensure staff have the qualifications, competence, skills and experience

  •   Review availability medical emergency equipment (Resus Council & GDC)

  •   Ensure the practice's recruitment policy and procedures are suitable (Schedule 3)

  •   Ensure premises and equipment used are safe to use and are used safely

  •   Ensure practice meets fire safety guidance

  •   Assess risk of, and preventing, detecting and controlling the spread of infections

  •   Operate accessible complaints system which identifies, receives, records, handles &

    responds to complaints

  •   Review systems to seek & act on patient & staff feedback

  •   Review protocols on reasons for X-ray & quality (IR(ME)R) 2000 & FGDP

    selection criteria

  •   Ensure staff have necessary immunisation (Hepatitis B)

  •   Review protocols for dental records in line with FGDP

  •   Ensure staff have necessary immunisation (Hepatitis B)

  •   Ensure there is proper and safe management of medicines

  •   Ensure that governance arrangements monitor and assess the quality of the service 

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